- Drafts and issues internal work instructions and ensures adherence thereof.
- Maintains constant liaison with management and provides feedback regarding any irregularities. Provides excellent customer service.to ensure customer satisfaction at all times.
- Required to perform any other duties as assigned by management.
- Attends to any queries and escalations to ensure prompt and efficient response.
- Performs duties within the scope of the working instructions and SOP’s.
- Identifies eligibility problems i.e anomalies on the system and log a task to IS to resolve.
- Corrects system errors like pricing and also does back end fix after the system is fixed electronically.
- Assists with special assignments and investigations with various external parties and reports to management.
- Maintains constant Liaison with management and other departments including E-Lab to ensure all billing tasks and queries are resolved timeously.
- Oversees all system upgrades relative to billing department.
- Management and control of work allocation to ensure that work is distributed evenly and is completed within the given TAT. Assists in various teams within the Billing department.
- Trains staff on various processes within the Billing Department.
- Ensures Meditech dictionaries are set up to drive correct billing processes.
- To ensure paper claims are printed for all BAR facilities to alert management to any failures for all critical processes regarding manual or electronic claims.
- To claim and manage collection processes.
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