Handles inbound and outbound calls from clients giving out relevant information and providing excellent customer service to clients.

Grade 12 or relevant NQF level 4 qualification

0-1 Yrs Relevant Working Experience

Business processes and services
Computer literate

•Answer phones professionally
•Respond to customer enquiries to ensure that customers receive correct and adequate information.
•Research required information using available resources to ensure that adequate information is available for decision making purposes.
•Handle and resolve customer complaints where necessary to ensure customer satisfaction.
•Provide customers with product and service information.
•Identify and escalate priority issues/ queries to ensure that supervisors are aware of highly dissatisfied customers and provide solutions to increase customer satisfaction and customer retention.
•Log all incoming calls to ensure that customers are assisted promptly by relevant parties.
•Follow up customer calls or queries where necessary to increase customer satisfaction.
•Complete call logs by logging details of all calls made or received to ensure that a history of all calls and customer information is kept.
•Complete administrative functions to ensure proper record keeping and retrieval of data when required.
•Comply with statistical requirements.
•Comply with quality standards.
•Maintain confidentiality of patient’s personal data and other information to protect privacy of patients and integrity of the organisation.
•Meet organisations Customer Service Objectives.

Ability to work in a pressured environment
Accuracy
Attention To Detail
Communication
Customer Orientation
Results driven
Telephone etiquette
Numeracy Skills