• Receive specimens and allocate bar code storage numbers on Laboratory Information Systems and resolve any related problems.
• Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites.
• Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
• Resolve outstanding specimens and test results in accordance with TAT’s.
• Responsible to track progress of urgent sample delivery by couriers to ensure that specimens are received timeously by the designated laboratory.
• Receive, assist and respond to all communication received via telephone, mox,tasks and email to ensure excellent customer service.
• Management of the receiving area, give out relevant information and direct clients to relevant departments while offering excellent customer service
• Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
• Monitors stock levels and orders additional stock to ensure the availability of required materials at all times.
• Complies with sound housekeeping and Health and Safety procedures and protocols in accordance with the relevant legislation.
• Complies with all Quality Assurance requirements and protocols.
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff.
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