• Handles Customer complaints as well as escalated queries and complaints to ensure good quality customer Services.
• Maintaining ISO standards.
• Responsible for ordering and maintaining of stock including Doctors orders and Costing Reconciliation to ensure efficient stock levels are maintained.
• Processes and submits accident report forms as required in line with risk management procedures.
• Ensure availability for accident reporting (on-call), to make sure employees are assisted during an accident.
• Assists with reconciliation of request forms ordered from printing department, to ensure Doctors receive correct forms ordered.
• Ensuring distribution of stock ordered.
• Logging and assigning off Couriers on Courier Management Program, for efficient and timeous collection and delivery of samples.
• Assist with allocation and distribution of Liquid Nitrogen.
• Monitoring of Geo-Tab and comparing to daily round sheets, to detect unauthorized use of company vehicles.
• Vehicle Checklists and control sheets to be checked daily, to ensure roadworthy is maintained on all company vehicles.
• Attends to tasks daily to ensure efficient and timeous feedback.
• Monitoring of Departmental Turn around Times to ensure efficient collection of samples, and reporting of any observed trends.
• Standard Bank FIMS.
• Assist with training in the department eg. Courier Management Program, S-Cube, Collaborator etc. to maintain professional and knowledgeable employees.
• Sorting of Daily Reports and distribution to Doctors to ensure efficient delivery of results.
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