Responsible for answering and transferring calls to relevant departments and staff

Grade 12 or relevant NQF level 4 qualification

0-1 Yrs Relevant Working Experience

Computer literate

• Log on the laboratory information system to attend to messages and queries left overnight according to set standard operating procedures.

• Log on the courier management program to check for any collections and determine whether the collections are urgent or routine.

• Handles telephone calls assisting clients with information and transferring calls to relevant departments.

Update list of telephone numbers for all depots

• Receives, sorts, and distributes internal mail including street address post.

• Handles hand deliveries for all departments and arranges for collection from the front desk

• Responsible for all telephone accounts for Pencardia.

• Compile monthly roster for day and night shift switchboard operators according to set standard operating procedures.

• Troubleshooting to find out reasons for visits, who the visitor is here to see and which department to contact for assistance.

• Scanning when requested by manager.
• Checking Oculus (scanned) images on system on a daily basis.
• Taking messages for staff not in the office.
• Keeping the message board up to date.

Assertiveness
Interpersonal skills
Ability to use own initiative
Planning and organising
Professionalism
Stress management
Telephone etiquette

Must be able to speak\understand Afrikaans and English.