Responsible for controlling the transport and collections divisions to ensure the efficient and timeous collection and delivery of specimens and shuttle services.

Grade 12 or relevant NQF level 4 qualification

3-5 Yrs Relevant Working Experience

Fleet Management and Logistics

• Assist with urgent, routes and shuttles when required to.
• Responds to customer enquiries to ensure that customers receive excellent service.
• Display professionalism at all times ensuring compliance to industry quality standards.
• Identify and escalate priority issues/queries to ensure that supervisors/manager are aware of highly dissatisfied customers and provide solutions to increase customer satisfaction and retention.
• Assist with all fleet and transport administrative duties as per Standard Operating Procedures.
• Adhere to reasonable instruction, apart from what is prescribed in the working instructions, from management in order to achieve organisational customer service objectives and ensure organisation credibility.
• Oversees housekeeping issues including filing and general office tidiness to ensure a safe and healthy work environment.

Ability to work in a pressured environment
Administrative skills
Assertiveness
Attention To Detail
Communication
Customer Orientation
Ability to use own initiative
Patience
Professionalism
Verbal comprehension
Ability to handle sensitive and confidential information