To receive and transfer calls from client to relevant departments and dial out calls on behalf of staff.

Grade 12 or relevant NQF level 4 qualification

0-1 Yrs Relevant Working Experience

• Ensures a high level of customer service at all times

• Answers telephone calls assisting clients with information and transferring calls to the relevant departments.

• Handles outgoing calls dialling out all business calls for staff to ensure that telephone usage is strictly kept for business, minimising costs due to excessive private telephone calls.

• Takes and telephonically forwards messages for staff and Pathologists not available at the time of the call.

• Performs basic house-keeping duties to ensure a clean and safe working environment.

• Adheres to Quality Assurance protocols.

Assertiveness
Attention to detail
Communication
Ability to use own initiative
Planning and Organising
Professionalism
Stress management
Telephone etiquette