Reference No: 555952
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An opportunity has presented itself to appoint a suitably qualified candidate into the position of Laboratory Admin Clerk: Main Laboratory . This is a 3 months fixed term position based at KZN - Main Lab - Histology Department .
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Job Summary:
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Ensure correct information is obtained and recorded in terms of service objectives.
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Minimum Criteria Required:
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Grade 12 Bsc Degree Advantageous
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Experience:
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0-1 Yrs Relevant Working Experience
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Relevant Job Knowledge:
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Computer literate Laboratory information systems Organisational policy procedures
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Key Performance Areas:
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• Receive specimens and allocate bar code storage numbers on Laboratory Information Systems and resolve any related problems. • Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites. • Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints. • Resolve outstanding specimens and test results in accordance with TAT’s. • Responsible to track progress of urgent sample delivery by couriers to ensure that specimens are received timeously by the designated laboratory. • Receive, assist and respond to all communication received via telephone, mox,tasks and email to ensure excellent customer service. • Management of the receiving area, give out relevant information and direct clients to relevant departments while offering excellent customer service • Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy. • Monitors stock levels and orders additional stock to ensure the availability of required materials at all times. • Complies with sound housekeeping and Health and Safety procedures and protocols in accordance with the relevant legislation. • Complies with all Quality Assurance requirements and protocols. • Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff.
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Competencies:
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Ability to cope with nervous / distressed patients Ability to work in a pressured environment Ability to work as part of a team Attention To Detail Communication Confidentiality / Sensitivity Customer Orientation Empathy Flexibility Interpersonal skills Telephone etiquette Business numeracy
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Remuneration:
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Compensation is commensurate with qualification and experience level.
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PLEASE NOTE
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- Closing date: 11/30/2020 12:00:00 AM
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LANCET
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