Handles inbound and outbound calls or other forms of communication from customers assisting and providing relevant information and excellent customer Service.

Grade 12

1-2 Yrs Relevant Working Experience

Computer literate
Industry and Organisation Knowledge

-Receives and makes telephone calls to Clients regarding any queries to ensure customer satisfaction at all times.

-Identify and escalate priority issues/ queries to ensure that supervisors are aware of highly dissatisfied customers and provide solutions to increase customer satisfaction and customer retention.

-Required to log and update the system with customer complaints and feedback accordingly to ensure customer satisfaction.

-Provides pricing quotes to clients to ensure that they receive correct and adequate information.

-Comply with Quality Assurance by meeting statistical requirements, and complying with quality standards, by maintaining confidentiality of patient’s personal data and other information to protect privacy of patients and integrity of the organisation, ensuring Organizations Customer Service Objectives

Relating and Networking
Persuading and Influencing
Analysing
Delivering Results and Meeting Customer Expectations
Following Instructions and Procedures
Presenting and communicating information