|
Reference No: 579848
|
|
An opportunity has presented itself to appoint a suitably qualified candidate into the position of IT Service Desk Intern. This is a Fixed Term Contract position based at Richmond,Johannesburg.
|
| |
|
Job Summary:
|
A Service Desk Intern is a student employee that assists the Service Desk Team provide quality technology support under the direct supervision of a senior Desktop Support Engineer or Service Desk Engineer.
Provides desktop support for the Practice ensuring all system users equipment is functional as per departmental and organisational requirements.
|
| |
|
Minimum Criteria Required:
|
Grade 12
Relevant IT Certificate or studying towards an IT qualification
|
| |
|
Experience:
|
|
3 to 5 years relevant experience
|
| |
|
Relevant Job Knowledge:
|
|
|
| |
|
Key Performance Areas:
|
• Checks all allocated tasks to determine workflow for the day
• Executes tasks in order of importance as indicated by supervisor
• Captures progress and completion report so that supervisor can update status to management
• Provides basic instruction on usage of hardware and software to system users
• Continuously checks for new tasks on Meditech and assess level of attention required for attending to new tasks.
• Prioritises new tasks logged based on urgency and level of attention and allocate and route resources to ensure appropriate attention and optimal use of resources.
• Follows-up on existing and outstanding tasks to ensure successful completion and upon completion signing off on system.
• Accept technical support emails and calls to the IT Department and log.
• Forward technical support issues that cannot be addressed by the Service Desk to the appropriate
group.
• Troubleshoot and resolve end-user hardware, operating system, and software-related problems, basic network and server access problems for end-users, issues with WAN, VLAN, firewall, VPN, etc. Remotely from the service desk.
• Assists the Service desk team to deliver technology support, deployment of new equipment, software installations, collecting of the equipment, inventory, and printer issues.
|
| |
|
Competencies:
|
Ability to use own initiative
Communication
Planning and organising
Time management
|
| |
|
Remuneration:
|
|
Compensation is commensurate with qualification and experience level.
|
| |
| |
| |
|
PLEASE NOTE
|
|
- Closing date: 5/11/2021 12:00:00 AM
|
| |
|
LANCET
|
S-CUBED © 2025