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Vacancy Details
 
A career opportunity

A career opportunity exists for the right candidate in Richmond,Jhb
  Reference No: 642338
An opportunity has presented itself to appoint a suitably qualified candidate into the position of IT Service Desk Intern. This is a Permanent position based at Richmond,Jhb.
 
Job Summary:
A Service Desk Intern is a student employee that assists the Service Desk Team provide quality technology support under the direct supervision of a senior Desktop Support Engineer or Service Desk Engineer.
Provides desktop support for the Practice ensuring all system users equipment is functional as per departmental and organisational requirements.
 
Minimum Criteria Required:
Grade 12
Relevant IT Certificate or studying towards an IT qualification

 
Experience:
3 to 5 years relevant experience
 
Relevant Job Knowledge:
 
Key Performance Areas:
• Checks all allocated tasks to determine workflow for the day
• Executes tasks in order of importance as indicated by supervisor
• Captures progress and completion report so that supervisor can update status to management
• Provides basic instruction on usage of hardware and software to system users
• Continuously checks for new tasks on Meditech and assess level of attention required for attending to new tasks.
• Prioritises new tasks logged based on urgency and level of attention and allocate and route resources to ensure appropriate attention and optimal use of resources.
• Follows-up on existing and outstanding tasks to ensure successful completion and upon completion signing off on system.
• Accept technical support emails and calls to the IT Department and log.
• Forward technical support issues that cannot be addressed by the Service Desk to the appropriate
group.
• Troubleshoot and resolve end-user hardware, operating system, and software-related problems, basic network and server access problems for end-users, issues with WAN, VLAN, firewall, VPN, etc. Remotely from the service desk.
• Assists the Service desk team to deliver technology support, deployment of new equipment, software installations, collecting of the equipment, inventory, and printer issues.
 
Competencies:
Ability to use own initiative
Communication
Planning and organising
Time management
 
Remuneration:
Compensation is commensurate with qualification and experience level.
 
PLEASE NOTE
- Closing date: 2021/09/30
 
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