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Reference No: 925139
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An opportunity has presented itself to appoint a suitably qualified candidate into the position of Contact Centre Agent: Client Services. This is a Permanent position based at KZN - Client Services.
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Job Summary:
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Handles inbound and outbound calls from clients giving out relevant information and providing excellent customer service to clients.
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Minimum Criteria Required:
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Grade 12 or relevant NQF level 4 qualification
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Experience:
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0-1 Yrs Relevant Working Experience
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Relevant Job Knowledge:
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Entry Level Position
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Key Performance Areas:
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•Answer phones professionally
•Respond to customer inquiries to ensure that customers receive correct and adequate information.
•Research required information using available resources to ensure that adequate information is available for decision making purposes.
•Handle and resolve customer complaints where necessary to ensure customer satisfaction.
•Provide customers with product and service information (Accounts and Results)
•Identify and escalate priority issues/ queries to ensure that supervisors are aware of highly dissatisfied customers and provide solutions to increase customer satisfaction and customer retention.
•Logs all incoming calls to ensure that customers are assisted promptly by relevant parties.
•Follow up customer calls or queries where necessary to increase customer satisfaction.
•Complete call logs by logging details of all calls made or received to ensure that a history of all calls and customer information is kept.
•Responsible for completing administrative functions to ensure proper record keeping and retrieval of documents when required.
•Comply with statistical requirements.
•Comply with quality standards.
•Maintaining confidentiality of patient’s personal data and other information to protect privacy of patients and integrity of the organisation.
•Meet Organizations Customer Service Objectives.
• Responsible for the placement of Doctors Orders on the D365 System in order to facilitate the delivery of stock to doctors within the company mandated time.
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Competencies:
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Ability to work in a pressured environment
Accuracy
Attention To Detail
Communication
Customer Orientation
Results driven
Telephone etiquette
Numeracy Skills
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Remuneration:
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Compensation is commensurate with qualification and experience level.
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PLEASE NOTE
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- Closing date: 5/14/2024 12:00:00 AM
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