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Vacancy Details
 

Customer Support Agent

A job opportunity exists for the right candidate in Johannesburg - Auckland Park
Employment Type:
Permanent
Reference No:
943815
Location:
Johannesburg - Auckland Park
Remuneration

Compensation is commensurate with qualification and experience level.

Starting Date

2024/07/11

PLEASE NOTE

- Closing date: 2024/07/18

Job Summary

Customer Support Agent.

Minimum Criteria Required

Grade 12 or relevant NQF level 4 qualification

Experience

1-2 Yrs Relevant Working Experience

Relevant Job Knowledge

Computer literate
Industry and Organisation Knowledge

Key Performance Areas

Book patient and travelling nurse on particular travelling routes

• On first route the facilitator will outsource the task to external path lab or own region such as PTA travelling nurse. On this first route the facilitator awaits feedback and forward constant feedback to the originator of the request
• On the second route, the facilitator will book an appointment on behalf of the CSP Travelling nurse facilitator. The facilitator assigns the travelling nurse to tasks reflecting the number of appointments for the following day

Outside footprint requests assigned to Drs and pharmacies
• Assign a request to a pharmacy or a dr. if request is outside of our footprint.

Reports
• Responsible for Financial outload report – ensuring the change of customers for service
• Responsible for loading Honoured and Unhonoured reports to bill for service rendered ensuring timeous payment of accounts


Responsible for completion of all travelling nurse tasks
• Responsible for the completion of every travelling nurse task

Competencies

Analytical skill
Assertiveness
Attention To Detail
Deadline orientated
Ethical behaviour
Planning and organising
Stress management
Telephone etiquette
Sustained attention (focus)

Special Requirements

LANCET

SUPPORT TICKET
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